Customer Executive Exchange


Participate in the Customer Executive Exchange

Limited attendance, hot topics, great discussion

Tuesday, October 15, 2019 | 8:00am - 5:00pm
Gaylord Palms Resort & Convention Center | Kissimmee, FL



Created by Executives, for Executives

You're invited to join fellow executives for this exclusive, one-day Customer Executive Exchange. Board rooms and executive teams around the globe are talking about how to capitalize and maximize their Microsoft software investment as well as thinking strategically about what the future will need from the technology supporting their business. Some of those top executives were key founders of our Customer Executive Exchange and Councils and ensure that we bring together their peers for bigger, more powerful discussions. Here is your chance to be a part of this great executive collaboration around Business Applications.


Who should attend: 

The Program is limited to senior executives from mid-size to enterprise-scale companies. Executives will learn how peers have approached their investments and planning as it pertains to Business Applications, prioritized projects, gained traction, overcome challenges, aligned their organizations for success, change management successes and realized benefits. Executives can talk to peers about implementation and migration planning, execution best practices, overcoming struggles for a winning outcome and so much more. Best of all, there will be several opportunities for you to get feedback and hone your strategy.

  Looking for 2019 Session Materials?

Presentations from the Executive Exchange can be found in the event community library

Materials will be added as they are received from speakers and are available to event attendees only.

Executives seek to make informed decisions when it comes to their investments in technology and Business Applications. The Customer Executive Exchange will provide key knowledge and insight needed to reap the rewards of a well-planned digital strategy.

Discussions will be business oriented. This is not a technical-level event. Attendees who also desire product-level, functional and technical content should register for User Group Summit North America or Power Platform Summit North America. There will be over 700 sessions dedicated to covering these topics for all Microsoft Dynamics 365 products, as well as Power BI, Flow and PowerApps.

Where Does your Organization Fit?

14%
of companies surveyed are resisting Digital Transformation

32%
are exploring the opportunities and benefits

14%
are "transformers" extracting benefits

33%
are "players" investing in Digital Transformation

8%
are “disrupters” fully embracing Digital Transformation and changing the competitive game

data from the International Data Corporation (IDC)

The Customer Executive Exchange is the opportunity to hone your strategy… no matter where you are in the process.


Those who have yet to develop or deploy a Digital Transformation strategy and plan.


  • Do I need a Digital Transformation strategy?
  • What is it and why should I care?
  • Find out how to nail a strategy and get buy-in
  • Learn from experts; what works, what doesn't
  • Get feedback on your strategy/plan

Those who have a strategy and are ready to execute.


  • "The best laid plans oft go awry"
  • Cross-group design, buy-in and collaboration
  • Best places to start: Get early wins
  • How to avoid pitfalls; learn from experts
  • Best practices for execution and monitoring progress
  • Choosing the right projects; where to focus for the best return

Those who are in the midst of Digital Transformation execution.


  • Lessons learned
  • Best practices for execution and monitoring progress
  • Where to expect value, where to expect lower ROI
  • What's next? Choosing the right projects; where to focus for the best return